At Infinity Digital Shop we take your privacy seriously. This Privacy Policy explains what information we collect, why we collect it, how we use and protect it, and the choices you have. By using our website or placing an order, you agree to the practices described below.
Information We Collect
We collect only the information we need to deliver our products and run our store. This includes:
- Identity and contact details — your name, email address and mobile number, provided at checkout or when you create an account.
- Order information — the products you buy, the plan/validity you choose, your order history and any messages you exchange with our support team.
- Payment information — transaction details (transaction ID, payment method, amount, status). We do not store your full card number, CVV or bKash/Nagad/Rocket PIN; those are handled directly by the regulated payment provider.
- Automatically-collected information — basic technical data such as your IP address, device type, browser, and pages visited, used to operate the site securely and to measure traffic.
How We Use Your Information
We use the information we collect to:
- Process your order and deliver your product via email, WhatsApp or Messenger.
- Verify your payment and prevent fraud or chargeback abuse.
- Provide customer support and respond to your messages.
- Honour our warranty & replacement guarantee.
- Improve our website, product range and overall service quality.
- Send you transactional notifications (order confirmation, delivery details, support replies).
- Comply with applicable Bangladeshi laws and respond to lawful government requests.
How We Share Your Information
We do not sell, rent or trade your personal information. We share data only with the limited set of parties that are necessary to operate the store:
- Payment processors (bKash, Nagad, Rocket, Upay, Binance Pay, Stripe / Visa / Mastercard, PayPal) — to process your payment securely.
- Hosting and infrastructure providers — that operate the servers and CDN delivering our website.
- Service providers behind specific products (e.g., the original software/subscription vendor) — only when activating your product requires it.
- Law enforcement or regulators — where disclosure is legally required.
Cookies & Tracking
We use cookies and similar technologies to keep you signed in, remember your cart, secure the site, and understand how it is used. Cookies are stored temporarily on your device and are not shared with third parties for advertising. You can disable cookies in your browser settings; however, some store features (such as the cart and checkout) may not work without them.
Data Security
We protect your information with the following measures:
- All traffic between your browser and our site is encrypted in transit using SSL/TLS.
- Sensitive credentials are stored using industry-standard hashing or encryption at rest.
- Payment processing is handled by PCI-aware third-party gateways; we never see your full card details.
- Access to customer data is restricted to authorized staff who need it to support your order.
While we follow industry best practices, no method of transmission or storage is 100% secure. If we ever become aware of a breach that affects your data, we will notify you promptly.
Data Retention
We keep your account and order information for as long as your account is active or as needed to provide our services, honour warranty claims, resolve disputes and comply with our legal obligations. You may request deletion of your account and personal data at any time (see “Your Rights” below).
Your Rights
You have the right to:
- Access the personal information we hold about you.
- Correct any inaccurate or outdated information.
- Delete your account and associated personal data, subject to the records we are required to retain by law (e.g., transaction history).
- Withdraw consent for non-essential processing at any time.
- Object to specific uses of your information.
To exercise any of these rights, contact us using the details in the “Contact Us” section below. We will respond within a reasonable time.
Third-Party Services
Many of the products we resell rely on services operated by third parties (e.g., Netflix, YouTube, Adobe, Microsoft). Those providers operate under their own privacy policies, which we encourage you to read. We are not responsible for the privacy practices of those third parties once you start using their service.
Children’s Privacy
Our store is intended for users aged 13 and above. We do not knowingly collect personal information from children under 13. If you believe a child has provided us with personal data, please contact us and we will delete it.
International Users
We are based in Bangladesh. If you access the site from another country, you understand that your information will be transferred to, processed and stored in Bangladesh and other jurisdictions where our service providers operate.
Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our services, technology, or legal requirements. The “Last updated” date at the top of this page shows when it was last revised. Significant changes will be flagged on the store. Continued use of the site after an update constitutes acceptance of the updated policy.
Contact Us
For any privacy-related question or request, reach our team on WhatsApp or our Facebook page, or email us at [email protected]. We aim to respond promptly to every request.
This policy operates alongside our Terms & Conditions and Refund & Warranty Policy.