Frequently Asked Questions

Browse the catalogue, pick the product and plan/validity you want, and click Buy Now or Add to Cart. On the checkout page, fill in your name, email and WhatsApp number, choose a payment method, and confirm. Your product is delivered automatically right after payment is verified.

No — guest checkout is supported. Creating an account is optional but lets you view your past orders, download your keys again from My Account → Orders, and track your warranty claims faster.

Because our products are delivered instantly and automatically, an order generally cannot be cancelled once delivery has completed. If you contact us on WhatsApp before the auto-fulfilment runs, we will do our best to cancel and refund.

Check your spam/promotions folder first. If it’s not there, contact us on WhatsApp with the payment screenshot and the phone number you used at checkout. We’ll verify and re-send your access details right away.

Most orders are delivered instantly — under a minute — through automated email. In rare cases (manual products, provider delays) delivery can take anywhere from 5 minutes up to 3 hours. There is no separate delivery charge.

Primarily by email to the address you used at checkout, and also shown on the order confirmation page. Where automatic delivery is not possible, we deliver via WhatsApp or Facebook Messenger.

Message us on WhatsApp or our Facebook page with your order number and the email/phone used at checkout. Our support team is available 24/7 and will deliver your product manually after verifying the order.

Yes — go to our Order Tracking page and enter your order number and billing email. You can also log in to My Account → Orders to see the full status.

bKash, Nagad, Rocket, Upay, Binance Pay, and international Visa, Mastercard and PayPal. All transactions are processed over encrypted, regulated payment gateways.

Yes. All traffic is encrypted with SSL/TLS and payment processing is handled directly by PCI-aware gateways — we never see your full card number, CVV or bKash/Nagad PIN.

You are charged once, in full, at the time of checkout. We do not store your card details and we do not run recurring charges unless you explicitly subscribe to a recurring plan.

Yes — every order generates an order summary on the confirmation page. Logged-in customers can view and print past invoices from My Account → Orders. If you need a formal invoice for a company, message us on WhatsApp.

Every product carries a full warranty for its entire validity period — as long as the plan you bought is supposed to be working, it is covered. Some specific items have different terms, which are clearly stated in the product description.

Message us on WhatsApp with your order number, the email you used at checkout, and a short description (screenshot if possible) of the issue. We verify the order and replace the product free of charge as quickly as possible.

We operate on a replacement-first model. If a covered issue cannot be solved with a working replacement, we issue a refund for the affected product. See our Refund & Warranty Policy for details.

Issues caused by customer action — changing the password/recovery email of a shared account, sharing credentials, violating the original provider’s terms, using the product in a blocked region — and gift cards/codes that have already been redeemed.

Yes. Every product we sell is 100% genuine and sourced through legitimate channels. Each comes with a replacement guarantee for its full validity period.

No — for shared/pre-configured accounts (e.g., shared streaming or productivity accounts), the password must not be changed. Doing so will void the warranty for that product. The product instructions sent at delivery will state whether changes are allowed.

Most products work globally; a few are region-locked or require a VPN to use in certain countries. The product description will note any regional limitation. If you’re unsure, message us before ordering.

Possibly — submit your request via our Product Request page or message us on WhatsApp, and we’ll let you know if we can source it.

Our support runs through WhatsApp and Facebook Messenger — not email. Use the WhatsApp button at the bottom-right of any page, or click the WhatsApp link in the footer. We respond 24/7.

On the My Account login screen, click Lost your password?, enter your registered email, and follow the reset link we send.

Log in and go to My Account → Orders. Each order page shows the products you bought and the access details / keys delivered with them.

Message us on WhatsApp from your registered email address requesting account deletion. We will confirm and process it within a reasonable time, keeping only the transaction records we are legally required to retain.