/* Infinity Support Desk — customer portal. Everything is scoped to .isd-app. */

.isd-app {
	--isd-navy: #0b1437;
	--isd-primary: #2f6bff;
	--isd-accent: #7c3aed;
	--isd-surface: #f5f7fc;
	--isd-card: #ffffff;
	--isd-text: #0f172a;
	--isd-muted: #5b6478;
	--isd-line: #e3e8f2;
	--isd-ok: #059669;
	--isd-warn: #b45309;
	--isd-danger: #dc2626;
	--isd-radius: 18px;
	--isd-radius-sm: 12px;
	--isd-shadow: 0 1px 2px rgba(15, 23, 42, .04), 0 10px 30px -12px rgba(15, 23, 42, .14);
	--isd-ring: 0 0 0 3px color-mix(in srgb, var(--isd-primary) 35%, transparent);
	--isd-font: ui-sans-serif, system-ui, -apple-system, "Segoe UI", Roboto, "Helvetica Neue", Arial, "Noto Sans", "Hind Siliguri", sans-serif;

	/* Theme tokens — light (default). */
	--isd-heading: var(--isd-navy);
	--isd-card-2: #f8fafd;
	--isd-line-2: #d5dcea;
	--isd-line-3: #b9c3d8;
	--isd-input-bg: #ffffff;
	--isd-input-text: #0f172a;
	--isd-placeholder: #98a2b6;
	--isd-avatar: #0b1437;
	--isd-track: #e8edf7;
	--isd-skel-a: #eef1f7;
	--isd-skel-b: #f7f9fc;
	--isd-info-bg: #eef4ff; --isd-info-bd: #cfdcff; --isd-info-tx: #1e3a8a;
	--isd-err-bg: #fef2f2;  --isd-err-bd: #fecaca;  --isd-err-tx: #991b1b;
	--isd-ok-bg: #ecfdf5;   --isd-ok-bd: #a7f3d0;   --isd-ok-tx: #065f46;
	--isd-warn-bg: #fffbeb; --isd-warn-bd: #fde68a; --isd-warn-tx: #92400e;
	--isd-vio-bg: #f5f3ff;  --isd-vio-bd: #ddd6fe;  --isd-vio-tx: #4c1d95;
	--isd-b-new-bg: #e0ebff;    --isd-b-new-tx: #1d4ed8;
	--isd-b-prog-bg: #ede9fe;   --isd-b-prog-tx: #6d28d9;
	--isd-b-wait-bg: #fef3c7;   --isd-b-wait-tx: #92400e;
	--isd-b-res-bg: #d1fae5;    --isd-b-res-tx: #047857;
	--isd-b-closed-bg: #e2e8f0; --isd-b-closed-tx: #334155;

	box-sizing: border-box;
	max-width: 880px;
	margin: 0 auto 48px;
	color: var(--isd-text);
	font-family: var(--isd-font);
	font-size: 16px;
	line-height: 1.55;
	-webkit-font-smoothing: antialiased;
	text-align: left;
}
@supports not (color: color-mix(in srgb, red 50%, blue)) {
	.isd-app { --isd-ring: 0 0 0 3px rgba(47, 107, 255, .35); }
}
/* Dark theme — matches dark storefronts (set automatically when the page behind the portal is dark). */
.isd-app[data-isd-theme="dark"] {
	--isd-card: #0f1426;
	--isd-card-2: #131a30;
	--isd-surface: #121a31;
	--isd-text: #e6e9f2;
	--isd-heading: #ffffff;
	--isd-muted: #9aa4bd;
	--isd-line: rgba(255, 255, 255, .08);
	--isd-line-2: rgba(255, 255, 255, .14);
	--isd-line-3: rgba(255, 255, 255, .24);
	--isd-input-bg: #0a0e1c;
	--isd-input-text: #f1f5f9;
	--isd-placeholder: #6b7590;
	--isd-avatar: #26304f;
	--isd-track: rgba(255, 255, 255, .08);
	--isd-skel-a: rgba(255, 255, 255, .05);
	--isd-skel-b: rgba(255, 255, 255, .1);
	--isd-shadow: 0 1px 0 rgba(255, 255, 255, .04) inset, 0 24px 48px -28px rgba(0, 0, 0, .7);
	--isd-info-bg: rgba(47, 107, 255, .12);  --isd-info-bd: rgba(47, 107, 255, .35);  --isd-info-tx: #c3d4ff;
	--isd-err-bg: rgba(239, 68, 68, .12);    --isd-err-bd: rgba(239, 68, 68, .4);     --isd-err-tx: #fecaca;
	--isd-ok-bg: rgba(16, 185, 129, .12);    --isd-ok-bd: rgba(16, 185, 129, .38);    --isd-ok-tx: #a7f3d0;
	--isd-warn-bg: rgba(245, 158, 11, .1);   --isd-warn-bd: rgba(245, 158, 11, .35);  --isd-warn-tx: #fcd34d;
	--isd-vio-bg: rgba(124, 58, 237, .14);   --isd-vio-bd: rgba(139, 92, 246, .4);    --isd-vio-tx: #ddd6fe;
	--isd-b-new-bg: rgba(47, 107, 255, .18);   --isd-b-new-tx: #a9c1ff;
	--isd-b-prog-bg: rgba(139, 92, 246, .2);   --isd-b-prog-tx: #c4b5fd;
	--isd-b-wait-bg: rgba(245, 158, 11, .18);  --isd-b-wait-tx: #fcd34d;
	--isd-b-res-bg: rgba(16, 185, 129, .18);   --isd-b-res-tx: #6ee7b7;
	--isd-b-closed-bg: rgba(148, 163, 184, .18); --isd-b-closed-tx: #cbd5e1;
	color-scheme: dark;
}
.isd-app[data-isd-theme="dark"] .isd-hero { box-shadow: 0 0 0 1px rgba(255, 255, 255, .06), 0 24px 48px -24px rgba(0, 0, 0, .8); }
.isd-app[data-isd-theme="dark"] .isd-step__dot { background: var(--isd-card-2); }
.isd-app[data-isd-theme="dark"] .isd-btn--primary { box-shadow: 0 10px 24px -12px rgba(47, 107, 255, .8); }
.isd-app[data-isd-theme="dark"] .isd-select { background-image: url("data:image/svg+xml,%3Csvg xmlns='http://www.w3.org/2000/svg' width='20' height='20' fill='none' stroke='%239aa4bd' stroke-width='2' stroke-linecap='round' stroke-linejoin='round' viewBox='0 0 24 24'%3E%3Cpath d='M6 9l6 6 6-6'/%3E%3C/svg%3E"); }
.isd-app[data-isd-theme="dark"] .isd-upload__icon { box-shadow: none; background: var(--isd-card-2); }
.isd-app[data-isd-theme="dark"] .isd-product__check { border-color: var(--isd-line-3); }

.isd-app *, .isd-app *::before, .isd-app *::after { box-sizing: inherit; }
.isd-app h1, .isd-app h2, .isd-app h3, .isd-app p, .isd-app ul, .isd-app ol, .isd-app dl, .isd-app dd, .isd-app figure { margin: 0; padding: 0; }
.isd-app ul, .isd-app ol { list-style: none; }
.isd-app img, .isd-app video, .isd-app svg { max-width: 100%; display: block; }
.isd-app button, .isd-app input, .isd-app select, .isd-app textarea { font: inherit; color: inherit; letter-spacing: normal; text-transform: none; margin: 0; }
.isd-app a { color: var(--isd-primary); }
.isd-app [hidden] { display: none !important; }
.isd-sr-only { position: absolute !important; width: 1px; height: 1px; padding: 0; margin: -1px; overflow: hidden; clip: rect(0, 0, 0, 0); white-space: nowrap; border: 0; }

/* ---------- Hero ---------- */
.isd-hero {
	position: relative;
	display: flex;
	align-items: center;
	gap: 24px;
	padding: 34px 36px;
	border-radius: 24px;
	color: #fff;
	overflow: hidden;
	background:
		radial-gradient(120% 140% at 100% 0%, color-mix(in srgb, var(--isd-accent) 55%, transparent) 0%, transparent 55%),
		radial-gradient(90% 120% at 0% 100%, color-mix(in srgb, var(--isd-primary) 45%, transparent) 0%, transparent 60%),
		var(--isd-navy);
	box-shadow: 0 18px 40px -18px rgba(11, 20, 55, .55);
}
@supports not (color: color-mix(in srgb, red 50%, blue)) {
	.isd-hero { background: linear-gradient(125deg, var(--isd-heading) 0%, var(--isd-heading) 55%, #3b2a8f 100%); }
}
.isd-hero__text { position: relative; z-index: 1; flex: 1 1 auto; min-width: 0; }
.isd-hero__brand { display: flex; align-items: center; gap: 12px; margin-bottom: 18px; flex-wrap: wrap; }
.isd-hero__logo { height: 32px; width: auto; max-width: 160px; object-fit: contain; }
.isd-hero__wordmark { font-weight: 800; font-size: 17px; letter-spacing: .2px; }
.isd-chip { display: inline-flex; align-items: center; padding: 4px 10px; border-radius: 999px; background: rgba(255, 255, 255, .12); border: 1px solid rgba(255, 255, 255, .18); font-size: 12px; font-weight: 600; letter-spacing: .6px; text-transform: uppercase; color: #dbe4ff; }
.isd-app .isd-hero__title { font-size: clamp(26px, 4vw, 34px); line-height: 1.15; font-weight: 800; letter-spacing: -.02em; color: #fff; margin: 0 0 10px; }
.isd-app .isd-hero__subtitle { color: #c8d3f5; max-width: 52ch; font-size: 16px; }
.isd-hero__meta { display: flex; align-items: center; flex-wrap: wrap; gap: 8px; margin-top: 18px; font-size: 13px; color: #b7c3ea; }
.isd-hero__sep { opacity: .5; }
.isd-status-dot { width: 9px; height: 9px; border-radius: 50%; background: #94a3b8; box-shadow: 0 0 0 3px rgba(148, 163, 184, .25); }
.isd-status-dot.is-online { background: #34d399; box-shadow: 0 0 0 3px rgba(52, 211, 153, .25); }
.isd-hero__art { position: relative; flex: 0 0 auto; width: 230px; opacity: .98; }
.isd-hero__art svg { width: 100%; height: auto; }

/* ---------- Layout ---------- */
.isd-main { margin-top: 18px; position: relative; z-index: 2; container-type: inline-size; }
.isd-card {
	background: var(--isd-card);
	border: 1px solid var(--isd-line);
	border-radius: var(--isd-radius);
	box-shadow: var(--isd-shadow);
	padding: 30px;
	margin-bottom: 18px;
}
.isd-card--soft { background: var(--isd-surface); box-shadow: none; padding: 20px 24px; }
.isd-enter { animation: isd-in .32s cubic-bezier(.2, .7, .3, 1) both; }
@keyframes isd-in { from { opacity: 0; transform: translateY(8px); } to { opacity: 1; transform: none; } }

.isd-card__head { display: flex; gap: 16px; align-items: flex-start; margin-bottom: 22px; }
.isd-card__icon { flex: 0 0 auto; display: grid; place-items: center; width: 46px; height: 46px; border-radius: 14px; color: var(--isd-primary); background: color-mix(in srgb, var(--isd-primary) 10%, var(--isd-card)); }
.isd-app .isd-h2 { font-size: 22px; line-height: 1.25; font-weight: 750; letter-spacing: -.01em; color: var(--isd-heading); margin: 0 0 4px; outline: none; }
.isd-app .isd-h3 { font-size: 16px; font-weight: 700; color: var(--isd-heading); margin: 0 0 10px; }
.isd-lead { color: var(--isd-muted); }
.isd-muted { color: var(--isd-muted); }
.isd-fine { display: flex; gap: 8px; align-items: flex-start; font-size: 13px; color: var(--isd-muted); margin-top: 16px; }
.isd-fine .isd-icon svg { width: 16px; height: 16px; }

.isd-grid { display: grid; gap: 0 18px; }
.isd-grid--2 { grid-template-columns: repeat(2, minmax(0, 1fr)); }
.isd-row { display: flex; align-items: center; gap: 10px; flex-wrap: wrap; }
.isd-row--between { justify-content: space-between; }
.isd-actions { display: flex; justify-content: space-between; align-items: center; gap: 12px; flex-wrap: wrap; margin-top: 24px; }
.isd-actions--center { justify-content: center; }
.isd-center { text-align: center; display: flex; flex-direction: column; align-items: center; gap: 10px; }
.isd-center .isd-lead { max-width: 46ch; }
.isd-msg:empty { display: none; }
.isd-msg { margin-bottom: 18px; display: grid; gap: 10px; }

/* ---------- Stepper ---------- */
.isd-app .isd-steps { display: flex; gap: 6px; padding: 14px 18px; margin: 0 0 18px; background: var(--isd-card); border: 1px solid var(--isd-line); border-radius: 999px; box-shadow: var(--isd-shadow); }
.isd-step { flex: 1 1 0; display: flex; align-items: center; gap: 10px; min-width: 0; color: var(--isd-muted); font-size: 14px; font-weight: 600; }
.isd-step + .isd-step::before { content: ""; flex: 0 0 18px; height: 2px; border-radius: 2px; background: var(--isd-line); }
.isd-step__dot { flex: 0 0 auto; display: grid; place-items: center; width: 28px; height: 28px; border-radius: 50%; font-size: 13px; background: var(--isd-surface); border: 1.5px solid var(--isd-line); color: var(--isd-muted); }
.isd-step__dot .isd-icon svg { width: 15px; height: 15px; stroke-width: 2.6; }
.isd-step__label { white-space: nowrap; overflow: hidden; text-overflow: ellipsis; }
.isd-step.is-current { color: var(--isd-heading); }
.isd-step.is-current .isd-step__dot { background: var(--isd-primary); border-color: var(--isd-primary); color: #fff; box-shadow: 0 0 0 4px color-mix(in srgb, var(--isd-primary) 18%, transparent); }
.isd-step.is-done { color: var(--isd-ok); }
.isd-step.is-done .isd-step__dot { background: var(--isd-ok); border-color: var(--isd-ok); color: #fff; }
.isd-step.is-done + .isd-step::before { background: var(--isd-ok); }

/* ---------- Forms ---------- */
.isd-field { margin-bottom: 18px; min-width: 0; }
.isd-label { display: flex; align-items: center; gap: 6px; flex-wrap: wrap; font-weight: 650; font-size: 14px; color: var(--isd-heading); margin-bottom: 7px; }
.isd-optional { font-weight: 500; color: var(--isd-muted); }
.isd-req { color: var(--isd-danger); }
.isd-hint { font-size: 13px; color: var(--isd-muted); margin-top: 6px; }
.isd-error { font-size: 13px; color: var(--isd-danger); margin-top: 6px; font-weight: 600; }
.isd-app .isd-input,
.isd-app input.isd-input,
.isd-app textarea.isd-input,
.isd-app select.isd-input {
	display: block;
	width: 100%;
	min-height: 48px;
	padding: 11px 14px;
	/* !important: storefront themes commonly force their own field colours. */
	border: 1.5px solid var(--isd-line-2) !important;
	border-radius: var(--isd-radius-sm) !important;
	background-color: var(--isd-input-bg) !important;
	color: var(--isd-input-text) !important;
	font-size: 16px;
	line-height: 1.4;
	box-shadow: none;
	transition: border-color .15s, box-shadow .15s, background .15s;
	-webkit-appearance: none;
	appearance: none;
	-webkit-text-fill-color: var(--isd-input-text);
}
.isd-app .isd-input::placeholder { color: var(--isd-placeholder); opacity: 1; }
.isd-app .isd-input:hover { border-color: var(--isd-line-3) !important; }
.isd-app .isd-input:focus { outline: none; border-color: var(--isd-primary) !important; box-shadow: var(--isd-ring); }
.isd-app .has-error .isd-input, .isd-app .isd-input[aria-invalid="true"] { border-color: var(--isd-danger) !important; }
.isd-app .isd-input--readonly { background-color: var(--isd-surface) !important; color: var(--isd-muted) !important; -webkit-text-fill-color: var(--isd-muted); }
.isd-app .isd-select { padding-right: 40px; background-image: url("data:image/svg+xml,%3Csvg xmlns='http://www.w3.org/2000/svg' width='20' height='20' fill='none' stroke='%235b6478' stroke-width='2' stroke-linecap='round' stroke-linejoin='round' viewBox='0 0 24 24'%3E%3Cpath d='M6 9l6 6 6-6'/%3E%3C/svg%3E"); background-repeat: no-repeat; background-position: right 12px center; cursor: pointer; }
.isd-app .isd-textarea { min-height: 140px; resize: vertical; }
.isd-textarea-wrap { position: relative; }
.isd-counter { position: absolute; right: 12px; bottom: 8px; font-size: 12px; color: var(--isd-placeholder); pointer-events: none; }
.isd-app .isd-code { font-size: 28px; letter-spacing: .5em; text-align: center; font-weight: 700; font-variant-numeric: tabular-nums; max-width: 300px; padding-left: calc(14px + .5em); }
.isd-hp { position: absolute !important; left: -10000px !important; width: 1px; height: 1px; overflow: hidden; }

.isd-check { display: flex; gap: 12px; align-items: flex-start; cursor: pointer; font-size: 14px; color: var(--isd-text); }
.isd-app .isd-checkbox { flex: 0 0 auto; width: 20px; height: 20px; margin-top: 2px; accent-color: var(--isd-primary); cursor: pointer; }
.isd-consent.has-error .isd-check { color: var(--isd-danger); }

/* ---------- Buttons ---------- */
.isd-app .isd-btn {
	display: inline-flex;
	align-items: center;
	justify-content: center;
	gap: 8px;
	min-height: 46px;
	padding: 10px 20px;
	border-radius: 999px;
	border: 1.5px solid transparent;
	font-size: 15px;
	font-weight: 700;
	line-height: 1.2;
	text-decoration: none;
	cursor: pointer;
	white-space: nowrap;
	transition: transform .12s, box-shadow .15s, background .15s, color .15s, border-color .15s;
	box-shadow: none;
}
.isd-app .isd-btn:focus-visible { outline: none; box-shadow: var(--isd-ring); }
.isd-app .isd-btn:disabled { cursor: not-allowed; opacity: .6; }
.isd-app .isd-btn--primary { color: #fff; background: linear-gradient(135deg, var(--isd-primary), color-mix(in srgb, var(--isd-primary) 60%, var(--isd-accent))); box-shadow: 0 8px 18px -8px color-mix(in srgb, var(--isd-primary) 70%, transparent); }
.isd-app .isd-btn--primary:hover:not(:disabled) { transform: translateY(-1px); box-shadow: 0 12px 22px -10px color-mix(in srgb, var(--isd-primary) 80%, transparent); color: #fff; }
.isd-app .isd-btn--ghost { color: var(--isd-primary); background: var(--isd-card); border-color: color-mix(in srgb, var(--isd-primary) 35%, #fff); }
.isd-app .isd-btn--ghost:hover:not(:disabled) { background: color-mix(in srgb, var(--isd-primary) 7%, var(--isd-card)); }
.isd-app .isd-btn--success { color: #fff; background: var(--isd-ok); }
.isd-app .isd-btn--success:hover:not(:disabled) { background: #047857; color: #fff; }
.isd-app .isd-btn--text { background: transparent; color: var(--isd-muted); padding: 8px 10px; min-height: 40px; }
.isd-app .isd-btn--text:hover:not(:disabled) { color: var(--isd-heading); background: var(--isd-surface); }
.isd-app .isd-btn--link { background: none; border: 0; padding: 0 4px; min-height: 0; font-size: inherit; font-weight: 600; color: var(--isd-primary); text-decoration: underline; text-underline-offset: 3px; }
.isd-app .isd-btn--block { width: 100%; }
.isd-app .isd-btn--lg { min-height: 52px; padding: 12px 28px; font-size: 16px; }
.isd-btn .isd-icon svg { width: 18px; height: 18px; }
.isd-app .isd-btn.is-busy .isd-icon { display: none; }
.isd-app .isd-btn.is-busy::before { content: ""; width: 16px; height: 16px; border-radius: 50%; border: 2px solid currentColor; border-right-color: transparent; animation: isd-spin .7s linear infinite; }
@keyframes isd-spin { to { transform: rotate(360deg); } }
.isd-link { color: var(--isd-primary); font-weight: 700; text-decoration: underline; text-underline-offset: 3px; }
.isd-app .isd-iconbtn { display: grid; place-items: center; width: 36px; height: 36px; border-radius: 10px; border: 0; background: transparent; color: var(--isd-muted); cursor: pointer; }
.isd-app .isd-iconbtn:hover { background: var(--isd-err-bg); color: var(--isd-danger); }
.isd-app .isd-iconbtn:focus-visible { outline: none; box-shadow: var(--isd-ring); }

.isd-icon { display: inline-flex; flex: 0 0 auto; }

/* ---------- Alerts & notices ---------- */
.isd-alert { display: flex; gap: 12px; align-items: flex-start; padding: 13px 16px; border-radius: var(--isd-radius-sm); font-size: 14px; border: 1px solid; }
.isd-alert__body { min-width: 0; }
.isd-alert--info { background: var(--isd-info-bg); border-color: var(--isd-info-bd); color: var(--isd-info-tx); }
.isd-alert--error { background: var(--isd-err-bg); border-color: var(--isd-err-bd); color: var(--isd-err-tx); }
.isd-alert--success { background: var(--isd-ok-bg); border-color: var(--isd-ok-bd); color: var(--isd-ok-tx); }
.isd-warning { display: flex; gap: 10px; align-items: center; padding: 11px 14px; border-radius: var(--isd-radius-sm); background: var(--isd-warn-bg); border: 1px solid var(--isd-warn-bd); color: var(--isd-warn-tx); font-size: 14px; font-weight: 600; margin: 4px 0 18px; }
.isd-warning--sm { font-size: 13px; padding: 9px 12px; margin: 0; }
.isd-privacy { padding: 14px 16px; border-radius: var(--isd-radius-sm); background: var(--isd-surface); font-size: 13px; color: var(--isd-muted); margin-bottom: 16px; }
.isd-privacy strong { display: block; color: var(--isd-heading); margin-bottom: 4px; font-size: 13px; }
.isd-notice { padding: 16px; border-radius: var(--isd-radius-sm); border: 1px solid var(--isd-vio-bd); background: var(--isd-vio-bg); margin-bottom: 18px; }
.isd-notice__title { display: flex; gap: 8px; align-items: center; color: var(--isd-vio-tx); margin-bottom: 10px; }
.isd-mini-list li { display: flex; align-items: center; justify-content: space-between; gap: 12px; padding: 10px 0; border-top: 1px solid var(--isd-vio-bd); flex-wrap: wrap; font-size: 14px; }
.isd-mini-list li:first-child { border-top: 0; }
.isd-dup { display: grid; gap: 12px; justify-items: start; }
.isd-dup .isd-notice { margin: 0; width: 100%; }

.isd-tips { margin: -6px 0 18px; padding: 16px 18px; border-radius: var(--isd-radius-sm); background: linear-gradient(135deg, var(--isd-info-bg), var(--isd-vio-bg)); border: 1px solid var(--isd-info-bd); font-size: 14px; }
.isd-tips__title { display: flex; gap: 8px; align-items: center; color: var(--isd-heading); margin-bottom: 8px; }
.isd-app .isd-tips ul { display: grid; gap: 6px; padding-left: 4px; }
.isd-tips li { position: relative; padding-left: 18px; }
.isd-tips li::before { content: ""; position: absolute; left: 2px; top: .62em; width: 6px; height: 6px; border-radius: 50%; background: var(--isd-primary); }
.isd-tips__note { margin-top: 10px; color: var(--isd-muted); font-size: 13px; }

.isd-pill { display: inline-flex; align-items: center; gap: 5px; padding: 5px 11px; border-radius: 999px; font-size: 13px; font-weight: 700; }
.isd-pill .isd-icon svg { width: 15px; height: 15px; stroke-width: 2.6; }
.isd-pill--ok { background: var(--isd-ok-bg); color: var(--isd-ok-tx); }
.isd-pill--sm { padding: 2px 8px; font-size: 12px; }

.isd-badge { display: inline-flex; align-items: center; gap: 6px; padding: 4px 11px; border-radius: 999px; font-size: 12.5px; font-weight: 700; white-space: nowrap; background: var(--isd-b-new-bg); color: var(--isd-b-new-tx); }
.isd-badge__dot { width: 7px; height: 7px; border-radius: 50%; background: currentColor; }
.isd-badge--new { background: var(--isd-b-new-bg); color: var(--isd-b-new-tx); }
.isd-badge--in_progress { background: var(--isd-b-prog-bg); color: var(--isd-b-prog-tx); }
.isd-badge--waiting_customer { background: var(--isd-b-wait-bg); color: var(--isd-warn-tx); }
.isd-badge--resolved { background: var(--isd-b-res-bg); color: var(--isd-b-res-tx); }
.isd-badge--closed { background: var(--isd-b-closed-bg); color: var(--isd-b-closed-tx); }
.isd-ref { font-family: ui-monospace, SFMono-Regular, Menlo, Consolas, monospace; font-weight: 700; font-size: 13px; color: var(--isd-heading); background: var(--isd-surface); border: 1px solid var(--isd-line); padding: 2px 8px; border-radius: 8px; }
.isd-ref--lg { font-size: 18px; padding: 6px 12px; }

/* ---------- Order bar & products ---------- */
.isd-orderbar { display: flex; align-items: center; gap: 12px; padding: 12px 14px; margin: -6px 0 22px; border-radius: var(--isd-radius-sm); background: var(--isd-surface); border: 1px solid var(--isd-line); font-size: 14px; flex-wrap: wrap; }
.isd-orderbar > div { flex: 1 1 auto; min-width: 0; }
.isd-orderbar__icon { color: var(--isd-primary); }

.isd-products { display: grid; grid-template-columns: repeat(auto-fill, minmax(240px, 1fr)); gap: 12px; }
.isd-product { position: relative; display: flex; align-items: center; gap: 14px; padding: 14px 44px 14px 14px; border: 1.5px solid var(--isd-line); border-radius: 16px; background: var(--isd-card); cursor: pointer; transition: border-color .15s, box-shadow .15s, transform .12s; }
.isd-product:hover { border-color: var(--isd-line-3); transform: translateY(-1px); }
.isd-product__cb { position: absolute; opacity: 0; width: 1px; height: 1px; }
.isd-product:focus-within { box-shadow: var(--isd-ring); border-color: var(--isd-primary); }
.isd-product.is-selected { border-color: var(--isd-primary); background: color-mix(in srgb, var(--isd-primary) 5%, var(--isd-card)); }
.isd-product__media { flex: 0 0 56px; height: 56px; border-radius: 12px; overflow: hidden; display: grid; place-items: center; background: var(--isd-surface); color: var(--isd-primary); }
.isd-product__media img { width: 56px; height: 56px; object-fit: cover; }
.isd-product__body { display: flex; flex-direction: column; min-width: 0; }
.isd-product__name { font-weight: 700; color: var(--isd-heading); line-height: 1.3; overflow-wrap: anywhere; }
.isd-product__meta, .isd-product__qty { font-size: 13px; color: var(--isd-muted); }
.isd-product__check { position: absolute; right: 14px; top: 50%; transform: translateY(-50%); display: grid; place-items: center; width: 24px; height: 24px; border-radius: 50%; border: 1.5px solid var(--isd-line-2); color: transparent; transition: all .15s; }
.isd-product__check svg { width: 14px; height: 14px; stroke-width: 3; }
.isd-product.is-selected .isd-product__check { background: var(--isd-primary); border-color: var(--isd-primary); color: #fff; }
.isd-product--wide { border-style: dashed; }
.isd-product--wide .isd-product__media { color: var(--isd-accent); background: var(--isd-vio-bg); }

/* ---------- Country / phone ---------- */
.isd-phone { display: flex; gap: 8px; position: relative; }
.isd-country { position: relative; flex: 0 0 auto; }
.isd-app .isd-country__btn { display: inline-flex; align-items: center; gap: 8px; height: 48px; padding: 0 12px; border: 1.5px solid var(--isd-line-2); border-radius: var(--isd-radius-sm); background: var(--isd-card); cursor: pointer; font-weight: 650; }
.isd-app .isd-country__btn:focus-visible { outline: none; border-color: var(--isd-primary); box-shadow: var(--isd-ring); }
.isd-country__chev svg { width: 16px; height: 16px; color: var(--isd-muted); transition: transform .15s; }
.isd-phone.is-open .isd-country__chev svg { transform: rotate(180deg); }
.isd-phone__input { flex: 1 1 auto; min-width: 0; }
.isd-flag { font-size: 20px; line-height: 1; font-family: "Apple Color Emoji", "Segoe UI Emoji", "Noto Color Emoji", sans-serif; }
.isd-flag--code { font-size: 10px; font-weight: 800; font-family: var(--isd-font); letter-spacing: .5px; padding: 3px 4px; border-radius: 4px; background: var(--isd-navy); color: #fff; min-width: 24px; text-align: center; }
.isd-country__panel { position: absolute; z-index: 30; top: calc(100% + 6px); left: 0; width: min(340px, 86vw); background: var(--isd-card); border: 1px solid var(--isd-line); border-radius: 14px; box-shadow: 0 20px 40px -12px rgba(15, 23, 42, .28); overflow: hidden; animation: isd-in .16s ease-out both; }
.isd-country__searchwrap { display: flex; align-items: center; gap: 8px; padding: 10px 12px; border-bottom: 1px solid var(--isd-line); color: var(--isd-muted); }
.isd-app .isd-country__search { border: 0 !important; min-height: 36px; padding: 6px 4px; box-shadow: none !important; background-color: transparent !important; }
.isd-app .isd-country__list { position: relative; max-height: 280px; overflow-y: auto; padding: 6px; overscroll-behavior: contain; }
.isd-country__opt { display: flex; align-items: center; gap: 10px; padding: 9px 10px; border-radius: 10px; cursor: pointer; font-size: 14px; }
.isd-country__opt.is-active { background: color-mix(in srgb, var(--isd-primary) 10%, var(--isd-card)); }
.isd-country__opt[aria-selected="true"] { font-weight: 700; }
.isd-country__name { flex: 1 1 auto; min-width: 0; }
.isd-country__code { color: var(--isd-muted); font-variant-numeric: tabular-nums; }
.isd-country__empty { padding: 14px; color: var(--isd-muted); font-size: 14px; }
.isd-phone__preview:empty { display: none; }
.isd-phone__preview { color: var(--isd-ok); font-weight: 600; }

/* ---------- Uploader ---------- */
.isd-upload__input { position: absolute; width: 1px; height: 1px; opacity: 0; overflow: hidden; }
.isd-upload__zone { display: flex; flex-direction: column; align-items: center; gap: 6px; padding: 24px 18px; border: 2px dashed var(--isd-line-2); border-radius: 16px; background: var(--isd-surface); text-align: center; cursor: pointer; transition: border-color .15s, background .15s; }
.isd-upload__zone:hover, .isd-upload__zone.is-drag { border-color: var(--isd-primary); background: color-mix(in srgb, var(--isd-primary) 6%, var(--isd-card)); }
.isd-upload:focus-within .isd-upload__zone { border-color: var(--isd-primary); box-shadow: var(--isd-ring); }
.isd-upload__icon { display: grid; place-items: center; width: 44px; height: 44px; border-radius: 50%; background: var(--isd-card); color: var(--isd-primary); box-shadow: var(--isd-shadow); }
.isd-upload__text { font-weight: 600; color: var(--isd-heading); }
.isd-upload__rules { font-size: 12.5px; color: var(--isd-muted); }
.isd-app .isd-upload__list { display: grid; gap: 8px; margin-top: 10px; }
.isd-upload__item { display: flex; align-items: center; gap: 12px; padding: 10px 10px 10px 10px; border: 1px solid var(--isd-line); border-radius: 12px; background: var(--isd-card); }
.isd-upload__item.is-error { border-color: var(--isd-err-bd); background: var(--isd-err-bg); }
.isd-upload__thumb { flex: 0 0 44px; height: 44px; border-radius: 10px; overflow: hidden; display: grid; place-items: center; background: var(--isd-surface); color: var(--isd-primary); }
.isd-upload__thumb img { width: 44px; height: 44px; object-fit: cover; }
.isd-upload__meta { flex: 1 1 auto; min-width: 0; display: flex; flex-direction: column; gap: 3px; }
.isd-upload__name { font-weight: 650; font-size: 14px; white-space: nowrap; overflow: hidden; text-overflow: ellipsis; }
.isd-upload__size { font-size: 12.5px; color: var(--isd-muted); }
.isd-upload__item.is-error .isd-upload__state { color: var(--isd-danger); font-weight: 600; }
.isd-upload__item.is-done .isd-upload__state { color: var(--isd-ok); font-weight: 600; }
.isd-progress { display: block; height: 4px; border-radius: 4px; background: var(--isd-track); overflow: hidden; }
.isd-progress__bar { display: block; height: 100%; width: 0; background: linear-gradient(90deg, var(--isd-primary), var(--isd-accent)); transition: width .2s; }
.isd-upload__item.is-done .isd-progress, .isd-upload__item.is-error .isd-progress { display: none; }

/* ---------- Success ---------- */
.isd-success { text-align: center; display: flex; flex-direction: column; align-items: center; gap: 14px; }
.isd-success__badge { display: grid; place-items: center; width: 68px; height: 68px; border-radius: 50%; color: #fff; background: linear-gradient(135deg, #10b981, #059669); box-shadow: 0 12px 26px -10px rgba(5, 150, 105, .7); }
.isd-success__badge--blue { background: linear-gradient(135deg, var(--isd-primary), var(--isd-accent)); box-shadow: 0 12px 26px -10px color-mix(in srgb, var(--isd-primary) 70%, transparent); }
.isd-success__badge svg { width: 32px; height: 32px; stroke-width: 2.4; }
.isd-app .isd-success__facts { display: flex; gap: 14px; flex-wrap: wrap; justify-content: center; }
.isd-success__facts > div { padding: 12px 18px; border-radius: 14px; background: var(--isd-surface); border: 1px solid var(--isd-line); display: flex; flex-direction: column; align-items: center; gap: 6px; }
.isd-success__facts dt { font-size: 12px; font-weight: 700; color: var(--isd-muted); text-transform: uppercase; letter-spacing: .6px; }
.isd-next { max-width: 560px; text-align: left; display: grid; gap: 8px; padding: 18px 20px; border-radius: 16px; border: 1px solid var(--isd-line); width: 100%; }
.isd-next .isd-muted { display: flex; gap: 8px; align-items: flex-start; font-size: 14px; }
.isd-next .isd-icon svg { width: 17px; height: 17px; margin-top: 2px; }

/* ---------- Tracking ---------- */
.isd-app .isd-ticket-list { display: grid; gap: 10px; margin-top: 16px; }
.isd-app .isd-ticket-row { width: 100%; display: flex; align-items: center; gap: 14px; padding: 14px 16px; border: 1.5px solid var(--isd-line); border-radius: 14px; background: var(--isd-card); cursor: pointer; text-align: left; transition: border-color .15s, transform .12s; }
.isd-app .isd-ticket-row:hover { border-color: var(--isd-primary); transform: translateY(-1px); }
.isd-app .isd-ticket-row:focus-visible { outline: none; box-shadow: var(--isd-ring); }
.isd-ticket-row__main { flex: 1 1 auto; min-width: 0; display: flex; flex-direction: column; gap: 4px; align-items: flex-start; }
.isd-ticket-row__subject { font-weight: 650; overflow: hidden; text-overflow: ellipsis; white-space: nowrap; max-width: 100%; }
.isd-ticket-row__side { display: flex; flex-direction: column; align-items: flex-end; gap: 4px; font-size: 12.5px; }
.isd-empty { padding: 30px; text-align: center; color: var(--isd-muted); background: var(--isd-surface); border-radius: 14px; margin-top: 16px; }

.isd-ticket__top { display: flex; justify-content: space-between; align-items: center; gap: 10px; flex-wrap: wrap; margin-bottom: 14px; }
.isd-app .isd-ticket__subject { font-size: 24px; margin-bottom: 8px; overflow-wrap: anywhere; }
.isd-awaiting { display: inline-flex; gap: 8px; align-items: center; font-size: 14px; font-weight: 650; padding: 6px 12px; border-radius: 999px; margin-bottom: 16px; }
.isd-awaiting .isd-icon svg { width: 16px; height: 16px; }
.isd-awaiting--customer { background: var(--isd-b-wait-bg); color: var(--isd-warn-tx); }
.isd-awaiting--staff { background: var(--isd-b-new-bg); color: var(--isd-b-new-tx); }
.isd-app .isd-meta { display: grid; grid-template-columns: repeat(4, minmax(0, 1fr)); gap: 10px; margin-bottom: 16px; }
.isd-meta > div { padding: 10px 12px; border-radius: 12px; background: var(--isd-surface); min-width: 0; }
.isd-meta dt { font-size: 11.5px; font-weight: 700; color: var(--isd-muted); text-transform: uppercase; letter-spacing: .5px; }
.isd-meta dd { font-size: 14px; font-weight: 650; color: var(--isd-heading); overflow-wrap: anywhere; }
.isd-tprods { margin-bottom: 24px; }
.isd-app .isd-tprods ul { display: flex; flex-wrap: wrap; gap: 8px; }
.isd-tprods li, .isd-tprod { display: inline-flex; align-items: center; gap: 8px; padding: 6px 12px 6px 6px; border: 1px solid var(--isd-line); border-radius: 999px; font-size: 14px; }
.isd-tprod img { width: 28px; height: 28px; border-radius: 50%; object-fit: cover; }
.isd-tprods li:not(.isd-tprod) { padding: 6px 12px; }

.isd-app .isd-timeline { display: grid; gap: 16px; margin: 6px 0 22px; }
.isd-msgitem { display: flex; gap: 12px; align-items: flex-start; }
.isd-msgitem.is-customer { flex-direction: row-reverse; }
.isd-avatar { flex: 0 0 36px; height: 36px; border-radius: 50%; display: grid; place-items: center; font-weight: 800; font-size: 14px; color: #fff; background: linear-gradient(135deg, var(--isd-primary), var(--isd-accent)); }
.isd-msgitem.is-customer .isd-avatar { background: var(--isd-avatar); }
.isd-bubble { max-width: min(620px, 86%); padding: 14px 16px; border-radius: 16px; background: var(--isd-card); border: 1px solid var(--isd-line); min-width: 0; }
.isd-msgitem.is-staff .isd-bubble { border-top-left-radius: 6px; background: linear-gradient(180deg, color-mix(in srgb, var(--isd-primary) 5%, var(--isd-card)), var(--isd-card)); border-color: color-mix(in srgb, var(--isd-primary) 20%, var(--isd-line)); }
.isd-msgitem.is-customer .isd-bubble { border-top-right-radius: 6px; background: var(--isd-surface); }
.isd-bubble__head { display: flex; gap: 10px; align-items: baseline; justify-content: space-between; flex-wrap: wrap; font-size: 13px; margin-bottom: 6px; }
.isd-bubble__head strong { color: var(--isd-heading); font-size: 14px; }
.isd-bubble__head time { color: var(--isd-muted); }
.isd-bubble__body { overflow-wrap: anywhere; font-size: 15px; }
.isd-bubble__body p + p { margin-top: .7em; }
.isd-atts { display: flex; flex-wrap: wrap; gap: 10px; margin-top: 12px; }
.isd-att { display: flex; flex-direction: column; gap: 4px; border: 1px solid var(--isd-line); border-radius: 12px; padding: 6px; background: var(--isd-card); text-decoration: none; color: var(--isd-text); max-width: 100%; }
.isd-att--image img { width: 160px; height: 110px; object-fit: cover; border-radius: 8px; }
.isd-att--video video { width: 260px; max-width: 100%; border-radius: 8px; background: #000; }
.isd-att--file { flex-direction: row; align-items: center; gap: 8px; padding: 10px 12px; }
.isd-att__name { font-size: 12.5px; font-weight: 600; max-width: 240px; overflow: hidden; text-overflow: ellipsis; white-space: nowrap; }
.isd-tl-event { display: flex; justify-content: center; font-size: 12.5px; color: var(--isd-muted); }
.isd-tl-event span { padding: 4px 12px; border-radius: 999px; background: var(--isd-surface); border: 1px solid var(--isd-line); }

.isd-resolve { display: flex; justify-content: flex-end; margin-bottom: 18px; }
.isd-confirm { width: 100%; display: flex; justify-content: space-between; gap: 12px; align-items: center; flex-wrap: wrap; padding: 14px 16px; border-radius: 14px; background: var(--isd-ok-bg); border: 1px solid var(--isd-ok-bd); font-size: 14px; }
.isd-composer { padding: 20px; border-radius: 16px; border: 1px solid var(--isd-line); background: linear-gradient(180deg, var(--isd-surface), var(--isd-card)); display: grid; gap: 14px; }
.isd-composer .isd-field { margin-bottom: 0; }
.isd-composer .isd-actions { margin-top: 0; }
.isd-composer .isd-fine { margin-top: 0; max-width: 46ch; }
.isd-composer--closed { justify-items: start; }

/* ---------- Skeleton ---------- */
.isd-skeleton { display: grid; gap: 14px; }
.isd-skel { height: 14px; border-radius: 8px; background: linear-gradient(90deg, var(--isd-skel-a) 0%, var(--isd-skel-b) 50%, var(--isd-skel-a) 100%); background-size: 200% 100%; animation: isd-shimmer 1.2s infinite linear; }
.isd-skel--title { height: 24px; width: 45%; }
.isd-skel--short { width: 60%; }
@keyframes isd-shimmer { to { background-position: -200% 0; } }

.isd-captcha { margin: 4px 0 18px; min-height: 65px; }

/* Narrow content columns (e.g. block themes ~650px): show only the current step label. */
@container (max-width: 720px) {
	.isd-step:not(.is-current) .isd-step__label { display: none; }
	.isd-step { flex: 0 1 auto; }
	.isd-step.is-current { flex: 1 1 auto; }
	.isd-step + .isd-step::before { flex: 1 1 12px; }
}

/* ---------- Responsive ---------- */
@media (max-width: 760px) {
	.isd-hero { padding: 26px 22px 40px; border-radius: 20px; }
	.isd-hero__art { position: absolute; right: -36px; top: -10px; width: 170px; opacity: .22; }
	.isd-main { margin-top: 14px; }
	.isd-card { padding: 22px 18px; border-radius: 16px; }
	.isd-grid--2 { grid-template-columns: 1fr; }
	.isd-app .isd-meta { grid-template-columns: repeat(2, minmax(0, 1fr)); }
	.isd-app .isd-steps { border-radius: 16px; padding: 10px 12px; }
	.isd-step__label { display: none; }
	.isd-step.is-current .isd-step__label { display: block; }
	.isd-step + .isd-step::before { flex: 1 1 8px; }
	.isd-step { flex: 0 1 auto; }
	.isd-step.is-current { flex: 1 1 auto; }
	.isd-actions { flex-direction: column-reverse; align-items: stretch; }
	.isd-actions .isd-btn { width: 100%; }
	.isd-composer .isd-actions .isd-fine { text-align: center; }
	.isd-bubble { max-width: 100%; }
	.isd-msgitem .isd-avatar { display: none; }
	.isd-ticket-row__side { display: none; }
	.isd-card__head { gap: 12px; }
	.isd-card__icon { width: 40px; height: 40px; }
}
@media (max-width: 380px) {
	.isd-app { font-size: 15px; }
	.isd-app .isd-code { letter-spacing: .3em; font-size: 24px; }
}

/* ---------- Motion & contrast preferences ---------- */
@media (prefers-reduced-motion: reduce) {
	.isd-app *, .isd-app *::before, .isd-app *::after { animation-duration: .001ms !important; animation-iteration-count: 1 !important; transition-duration: .001ms !important; scroll-behavior: auto !important; }
}
@media (forced-colors: active) {
	.isd-app .isd-btn, .isd-product, .isd-input { border: 1px solid CanvasText; }
	.isd-product.is-selected { outline: 3px solid Highlight; }
}

/* ---------- Ticket view (v1.0.2 layout) ---------- */
.isd-row--tight { gap: 6px; }
.isd-ticket__nav { display: flex; justify-content: space-between; align-items: center; gap: 10px; flex-wrap: wrap; margin: -8px -8px 14px; }
.isd-ticket__crumb { padding: 8px 10px; font-size: 13px; font-weight: 700; letter-spacing: .6px; text-transform: uppercase; color: var(--isd-muted); }
.isd-ticket__head { display: flex; justify-content: space-between; align-items: flex-start; gap: 16px; flex-wrap: wrap; padding-bottom: 18px; margin-bottom: 18px; border-bottom: 1px solid var(--isd-line); }
.isd-ticket__headmain { flex: 1 1 320px; min-width: 0; display: grid; gap: 8px; }
.isd-ticket__head .isd-ticket__subject { margin: 2px 0 0; }
.isd-ticket__head .isd-awaiting { margin: 0; justify-self: start; }
.isd-ticket__head .isd-resolve { flex: 0 0 auto; margin: 0; }
.isd-ticket__head .isd-confirm { max-width: 420px; }
.isd-app .isd-btn--success-ghost { color: var(--isd-ok); background: transparent; border-color: color-mix(in srgb, var(--isd-ok) 55%, transparent); }
.isd-app .isd-btn--success-ghost:hover:not(:disabled) { background: var(--isd-ok-bg); color: var(--isd-ok); }
.isd-app[data-isd-theme="dark"] .isd-btn--success-ghost { color: #6ee7b7; }

.isd-app .isd-track { display: grid; grid-template-columns: repeat(4, minmax(0, 1fr)); margin: 4px 0 26px; padding: 0; }
.isd-track__step { position: relative; display: flex; flex-direction: column; align-items: center; gap: 8px; text-align: center; font-size: 13px; font-weight: 650; color: var(--isd-muted); }
.isd-track__step::before { content: ""; position: absolute; top: 15px; left: -50%; width: 100%; height: 3px; border-radius: 3px; background: var(--isd-track); z-index: 0; }
.isd-track__step:first-child::before { display: none; }
.isd-track__step.is-done::before, .isd-track__step.is-current::before { background: linear-gradient(90deg, var(--isd-primary), var(--isd-accent)); }
.isd-track__dot { position: relative; z-index: 1; display: grid; place-items: center; width: 32px; height: 32px; border-radius: 50%; font-size: 13px; background: var(--isd-card); border: 2px solid var(--isd-line-2); color: var(--isd-muted); }
.isd-track__dot .isd-icon svg { width: 16px; height: 16px; stroke-width: 2.8; }
.isd-track__step.is-done .isd-track__dot { background: var(--isd-primary); border-color: var(--isd-primary); color: #fff; }
.isd-track__step.is-current { color: var(--isd-heading); }
.isd-track__step.is-current .isd-track__dot { border-color: var(--isd-primary); color: var(--isd-primary); box-shadow: 0 0 0 5px color-mix(in srgb, var(--isd-primary) 18%, transparent); }
.isd-track__step.is-current.is-you .isd-track__dot { border-color: #f59e0b; color: #f59e0b; box-shadow: 0 0 0 5px rgba(245, 158, 11, .18); }
.isd-track__step.is-done.is-current .isd-track__dot { background: var(--isd-ok); border-color: var(--isd-ok); color: #fff; box-shadow: 0 0 0 5px color-mix(in srgb, var(--isd-ok) 20%, transparent); }

.isd-convo { margin-top: 6px; }
.isd-convo__title, .isd-composer__title { display: flex; align-items: center; gap: 8px; }
.isd-convo__title .isd-icon, .isd-composer__title .isd-icon { color: var(--isd-primary); }
.isd-bubble__who { display: inline-flex; align-items: center; gap: 8px; flex-wrap: wrap; }
.isd-teamtag { display: inline-flex; padding: 1px 8px; border-radius: 999px; font-size: 11px; font-weight: 700; letter-spacing: .3px; color: var(--isd-b-new-tx); background: var(--isd-b-new-bg); }
.isd-msgitem.is-staff .isd-avatar { background: linear-gradient(135deg, var(--isd-primary), var(--isd-accent)); box-shadow: 0 6px 14px -6px color-mix(in srgb, var(--isd-primary) 70%, transparent); }
.isd-msgitem.is-customer .isd-bubble { background: color-mix(in srgb, var(--isd-primary) 7%, var(--isd-card)); border-color: color-mix(in srgb, var(--isd-primary) 22%, var(--isd-line)); }
.isd-msgitem.is-staff .isd-bubble { background: var(--isd-card-2); }
.isd-composer { background: var(--isd-card-2); }
.isd-composer__title { margin: 0; }

@media (max-width: 760px) {
	.isd-ticket__head .isd-resolve, .isd-ticket__head .isd-resolve .isd-btn { width: 100%; }
	.isd-track__label { font-size: 11.5px; }
	.isd-track__dot { width: 28px; height: 28px; }
	.isd-track__step::before { top: 13px; }
}